Shipping, Refunds and Returns

How soon will my order ship?

Most jewelry ships within 1-3 business days.  Other jewelry is Made To Order and will be created especially for you.  Production times will vary for Made To Order pieces and the general Studio production schedule is 30 days.  All orders ship from our studio in Santa Monica, California.

How much does shipping cost?

We are pleased to offer FREE SHIPPING WITH INSURANCE on all orders over $200  via USPS Priority Shipping.  All orders ship from our studio in Santa Monica, California.

Do you ship internationally?

We are pleased to offer shipping to the United States.  We do not ship internationally at this time.

Do you accept returns?

We gladly accept return of unworn items in original condition within 15 days of purchase for full refund (minus return shipping and insurance).  To start your return, email donna@donnaweaverdesign.com.   We will email you a shipping label which you can tape to the box your purchase arrived in.

Made to Order items are created especially for you and cannot be returned.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment.

Sale items

Only regular priced items may be refunded. Sale items are final and cannot be refunded.

Shipping returns

To return your product, you should wait until you have received from us your return shipping label which will include insurance. The cost of return shipping and insurance will be deducted from your refund. If you choose to use your own shipping, please include insurance as you are responsible for the value of your purchase until it is received back by us.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover and PayPal.  

Is my payment information secure?

Our store uses Secure Sockets Layer protocol (SSL) with the highest level of security commercially available.

Re-Sizing

 If you are purchasing a ring, we are happy to mail you a complimentary plastic ring sizer upon request. It is best though to have your finger size determined in person by a professional jeweler before making your purchase.  We do not re-size jewelry including rings and cuff bracelets.

Need help?

Contact me at donna@donnaweaverdesign.com for any questions.